Five ventures, one standard. Each owns its product and its voice. ITSM Ltd holds the equity, the accounts and the bar.
Technical writing, from the practice.
Active
WritingForYou writes technical content for service and DevOps audiences. Articles, whitepapers, case studies, LinkedIn posts. Each piece is researched, and published under your name. The writer has run the systems he describes. That is the difference. Marketers rarely know the detail. Engineers rarely write it well. It reads like practice, because it is. Prices are fixed and listed.
An ITSM Ltd brand.
Change governance, without the spreadsheets.
Beta
ChangeGuards governs IT change for lean teams. It replaces the spreadsheet, not the budget. Requests, a CAB workbench and freeze windows sit together. Every action writes to a hash-chained log. That record is tamper-evident and audit-ready. Compliance evidence exports on demand. Approvers are unlimited, and free. Data stays in the United Kingdom. The product is in private beta. It launches in 2026.
An ITSM Ltd brand.
Improvement, made auditable.
Beta
ImproveDesk records continual improvement, and proves it. Ideas arrive by form, link or email. They land on one prioritised board. Every step writes to an append-only log. That record is audit-ready by design. Reviews compile the work into decisions. Raising an idea costs nothing. Teams pay to manage and evidence it. Built for ISO 27001, ISO 20000 and SIAM.
An ITSM Ltd brand.
AI governance, without the consultants.
Beta
AIMS in a Box helps small AI vendors prove governance. It maps systems to EU AI Act risk tiers. It tracks ISO/IEC 42001 controls in one record. A free scorecard finds the gaps first. Audit-ready policies and registers generate as documents. Evidence sits in a versioned vault, tied to controls. It replaces a £10,000 to £25,000 engagement. A system of record, not a spreadsheet.
An ITSM Ltd brand.
Service architecture, fixed price.
Beta
ITSM Machine designs enterprise service operations, and finishes them. Fixed scope, fixed price, no day rates. Work runs in short sprints. A service blueprint. A target operating model. A service catalogue and CMDB foundation. Each engagement is scoped, timed and evidenced. A written proposal follows within days. Most such projects are never finished. These are.
An ITSM Ltd brand.